At Ethereal Petal, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not satisfied with your order, please review our return and replacement guidelines below.
1. Replacement Eligibility
- Replacements are accepted within 7 days of delivery.
- To request a replacement, customers must provide clear photographs of the damaged or defective product.
2. Non-Returnable Items
- Sale items and personalized/customized products are not eligible for replacement.
- Cosmetics and skincare products are non-returnable due to hygiene and safety concerns.
3. Replacement Process
- Once the returned item is received and passes inspection, a replacement will be processed.
- Refunds are not provided under any circumstances.
- Replacements are subject to availability of the item in stock.
4. Return Shipping Costs
- Customers are responsible for return shipping charges unless the item received is defective or incorrect.
- In such cases, Ethereal Petal will cover the return shipping cost for the replacement item.
5. Exchanges
- Exchanges are allowed for size or product variations, subject to stock availability.
- Exchange requests must also be submitted within 7 days of delivery.
