Replacement Policy

At Ethereal Petal, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not satisfied with your order, please review our return and replacement guidelines below.

1. Replacement Eligibility

• Replacements are accepted within 7 days of delivery.
• To request a replacement, customers must provide clear photographs of the damaged or defective product.

2. Non-Returnable Items

• Sale items and personalized/customized products are not eligible for replacement.
• Cosmetics and skincare products are non-returnable due to hygiene and safety concerns.

3. Replacement Process

• Once the returned item is received and passes inspection, a replacement will be processed.
• Refunds are not provided under any circumstances.
• Replacements are subject to availability of the item in stock.

4. Return Shipping Costs

• Customers are responsible for return shipping charges unless the item received is defective or incorrect.
• In such cases, Ethereal Petal will cover the return shipping cost for the replacement item.

5. Exchanges

• Exchanges are allowed for size or product variations, subject to stock availability.
• Exchange requests must also be submitted within 7 days of delivery.